LabMemo Terms of Service

Last Updated: 18 July 2026

1. Introduction

Welcome to LabMemo.

These Terms of Service (“Terms”) govern your access to and use of LabMemo, including our website, web application and any future mobile applications or related services (collectively, the “Service”).

The Service is operated by AZIQO (“Aziqo”, “LabMemo”, “we”, “our” or “us”).

By creating an Account, accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

Our collection and processing of Personal Data is governed by our Privacy Policy. These Terms should be read together with our Privacy Policy.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

2. Eligibility and Accounts

To use the Service, you must be at least sixteen (16) years of age, or the minimum legal age required in your jurisdiction to enter into a binding agreement, whichever is higher.

If you create an Account on behalf of an organisation, university, research institution or other legal entity, you represent and warrant that you have the authority to bind that organisation to these Terms.

You are responsible for maintaining the confidentiality of your Account credentials and for all activities carried out through your Account. You must promptly notify us if you become aware of any unauthorised access to or use of your Account. You may not share your Account with another person unless explicitly permitted by us.

You agree to provide accurate and up-to-date account information and to keep that information reasonably current.

You must provide accurate and complete information regarding your country of residence and billing address when creating and maintaining your Account. We use this information to determine your eligibility to use the Service, comply with applicable legal and regulatory requirements and determine whether the Service may be offered in your jurisdiction.

At this time, the Service is intended only for individuals and organisations whose billing address and country of residence are located within the European Economic Area (EEA), the United Kingdom, Norway, Switzerland or Liechtenstein(“Supported Countries”).

We reserve the right to refuse registration, suspend access or terminate Accounts where we reasonably believe that the Service is being accessed or purchased from outside the Supported Countries or where inaccurate or misleading information has been provided.

3. Using the Service

LabMemo is designed to help researchers, students, laboratory professionals and other scientific users organise, manage and document research projects, laboratory work and related scientific information. The Service is intended as a research organisation and documentation tool only. LabMemo does not validate, verify or certify scientific data, experimental results, laboratory records, calculations or regulatory compliance. Users remain solely responsible for reviewing, validating and confirming the accuracy, completeness and suitability of all data, records, exports and research outputs generated, stored or managed through the Service before relying on them for research, publication, regulatory, commercial or any other purpose

The Service is not intended to be used as the sole repository of laboratory records where applicable laws, institutional policies or regulatory frameworks require additional record-keeping, audit trails or certified electronic laboratory notebook (ELN) functionality.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Service for its intended purpose.

You may use the Service only in accordance with these Terms and all applicable laws and regulations.

4. Acceptable Use

When using the Service, you agree not to:

• use the Service in violation of any applicable law or regulation;
• upload, transmit or distribute unlawful, harmful, fraudulent or misleading content;
• upload malware, viruses or other malicious code;
• interfere with, disrupt or compromise the security, integrity or availability of the Service;
• attempt to gain unauthorised access to the Service, other user Accounts or underlying systems;
• reverse engineer, decompile or attempt to extract the source code of the Service except where such restrictions are prohibited by applicable law;
• use automated tools to interfere with or place an unreasonable burden on the Service;
• circumvent or attempt to circumvent subscription, payment or security mechanisms;
• impersonate another person or misrepresent your identity or affiliation; or
• use the Service in any manner that could harm LabMemo, its users or third parties.
• use excessive automated requests, scraping or other activities that may negatively affect the performance or availability of the Service;
• use the Service primarily for storage of non-laboratory-related files or data unrelated to the intended purpose of the Service;

We may investigate suspected violations of these Terms and take appropriate action, including restricting access to the Service, suspending or terminating Accounts, or reporting unlawful activity to the relevant authorities where required or permitted by law.

5. User Content

“Content” means any information, files, images, voice recordings, laboratory notes, metadata, project information, documents or other material uploaded, created or stored through the Service.

You retain ownership of all Content that you create, upload, store or otherwise submit through the Service.

By uploading or creating Content within LabMemo, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display and reproduce your Content solely to the extent necessary to operate, maintain, secure and improve the Service, provide requested functionality and enable you to access your Content across your devices.

LabMemo does not claim ownership of your Content and will never use your Content for advertising purposes or to train artificial intelligence or machine learning models.

You are solely responsible for the Content you upload and for ensuring that you have all necessary rights, permissions and legal authority to use and share that Content through the Service.

You are solely responsible for ensuring that your use of the Service complies with all applicable laws, institutional policies, research ethics requirements, biosafety rules, contractual obligations and other legal or regulatory requirements applicable to your research or organisation.

Where your Content contains confidential information, personal data relating to other individuals or information subject to contractual, institutional or legal obligations, you are responsible for ensuring that your use of the Service complies with all applicable laws and obligations.

We do not routinely access your Content. Access is limited to situations where it is reasonably necessary to provide customer support requested by you, investigate technical or security issues, comply with applicable law or protect the rights, safety or security of LabMemo, our users or others.

You remain responsible for exporting any Content you wish to retain before deleting your Account or cancelling your subscription where access to the Service will end.

6. Feedback

We welcome suggestions, ideas, feature requests and other feedback regarding the Service (“Feedback”).

If you choose to provide Feedback, you agree that we may use, modify, implement and incorporate that Feedback into the Service or our business without restriction and without any obligation to provide compensation, attribution or acknowledgement to you.

Providing Feedback does not transfer ownership of your existing intellectual property or Content. This section applies only to the Feedback you voluntarily choose to submit to us.

7. Intellectual Property

The Service, including its software, design, user interface, graphics, branding, trademarks, logos, documentation and all associated intellectual property rights, is owned by or licensed to Aziqo and is protected by applicable intellectual property laws.

Except for the limited right to use the Service granted under these Terms, nothing in these Terms transfers any ownership or intellectual property rights to you.

Your use of the Service does not grant you the right to copy, distribute, modify, reverse engineer or create derivative works based on any part of the Service except where expressly permitted by applicable law.

8. Subscriptions, Free Trial and Payments

Access to the Service requires an active paid subscription following the expiration of any applicable free trial.

LabMemo may offer monthly, yearly or other subscription plans. A valid payment method is not required to start an eligible free trial.

Before the end of your free trial, you will be invited to subscribe by providing a valid payment method through Stripe or another authorised payment provider. No subscription charges will be made unless you actively choose to start a paid subscription.

Once you subscribe, your subscription will renew automatically at the end of each billing period unless cancelled before the next renewal date..

If we are unable to successfully collect a subscription payment, we may provide a grace period of up to fourteen days during which we may make additional attempts to collect the outstanding payment through our payment provider. During this period, access to certain features of the Service may be limited. If payment is not successfully received before the grace period expires, we may suspend or terminate your subscription and access to the Service until all outstanding amounts have been paid.

Subscription fees are non-refundable except where required by applicable law or expressly stated otherwise.

We reserve the right to change subscription fees or introduce additional subscription plans. Existing subscribers will receive reasonable notice before changes take effect. Where required by applicable law, we will provide reasonable notice before any price change takes effect.

9. Cancellation and Account Termination

You may cancel your subscription at any time in accordance with these Terms. Cancellation will prevent future renewals but will not affect your access to the Service until the end of the current billing period. Following the end of your subscription, we may retain your Account and associated Content for up to twelve (12) months before permanent deletion in accordance with our Privacy Policy. This retention period allows you to renew your subscription and regain access to your data. After the retention period expires, your Account data and Content will be permanently deleted unless a longer retention period is required by applicable law.

If you choose to permanently delete your Account, deletion will take place in accordance with our Privacy Policy and the Account will no longer be recoverable.

We may suspend or terminate your access to the Service, with or without prior notice where reasonably necessary, if:

• you materially breach these Terms;
• your use of the Service poses a security risk to us or other users;
• we are required to do so by law; or
• it is otherwise reasonably necessary to protect the Service, our users or our legal interests.

Where appropriate, we will make reasonable efforts to notify you before suspending or terminating your Account.

10. Availability of the Service

We aim to provide a reliable and secure Service but do not guarantee that the Service will be available at all times or without interruption.

The Service may occasionally be unavailable due to scheduled maintenance, updates, technical issues, security measures or circumstances beyond our reasonable control.

Certain functionality of the Service relies on third-party providers, including providers of hosting, payment processing, authentication, storage and infrastructure services. We are not responsible for interruptions, delays or failures caused by such third-party providers beyond our reasonable control.

We may modify, suspend or discontinue features of the Service from time to time in order to improve, maintain or protect the Service.

From time to time, we may make beta or preview features available. Such features are provided on an “as available” basis, may contain errors or incomplete functionality and may be modified or withdrawn at any time.

We make no representation or warranty that the Service is appropriate for, available in or compliant with the laws or regulatory requirements of jurisdictions outside the Supported Countries. Individuals accessing or using the Service from outside the Supported Countries do so at their own risk, and we cannot guarantee the availability, functionality or support of the Service in such jurisdictions

11. Data Storage and Backups

We implement reasonable technical and organisational measures to protect data stored within the Service. However, no system can guarantee against all forms of data loss. You remain responsible for maintaining copies of any Content that you consider important or irreplaceable.

Backup copies are maintained solely for disaster recovery purposes and are not intended as a substitute for your own record-keeping or archiving practices.

Deleted Content is generally permanent and cannot be recovered.

12. Disclaimer of Warranties

The Service is provided on an “as available” and “as is” basis to the extent permitted by applicable law.

While we make reasonable efforts to maintain a reliable, secure and functional Service, we do not warrant that the Service will be uninterrupted, error-free or suitable for every particular purpose or research workflow.

The Service should not be relied upon as the sole source of research records.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, LabMemo shall not be liable for any indirect, incidental, consequential or special loss or damage arising out of or relating to your use of, or inability to use, the Service.

This includes, without limitation, loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, interruption of research activities or loss of data, except where such loss results from our wilful misconduct or where liability cannot lawfully be excluded.

You acknowledge that you are responsible for maintaining appropriate backups of any Content that you consider important and for verifying the accuracy and completeness of any information or exports generated through the Service.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited under applicable law.

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid us during the twelve (12) months preceding the claim.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control. Such circumstances include, but are not limited to, natural disasters, cloud service outages, war, terrorism, civil unrest, labour disputes, governmental actions, failures of telecommunications or internet services, cyberattacks, power outages or failures of third-party infrastructure.

15. Changes to the Service and Terms

We may update, modify or improve the Service from time to time, including introducing new features, changing existing functionality or discontinuing features where reasonably necessary.

We may also update these Terms to reflect changes to the Service, applicable law or our business operations.

Where changes materially affect your rights or obligations, we will provide reasonable notice through the Service, by email or by another appropriate method before the updated Terms take effect.

Where required by law, we may ask you to accept updated Terms before continuing to use the Service.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Sweden, except where the mandatory consumer protection laws of your country of residence require otherwise.

We encourage you to contact us first if you have any questions or disputes relating to the Service. We will make reasonable efforts to resolve any concerns informally before legal proceedings are initiated.

Unless otherwise required by applicable law, any dispute arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the courts of Sweden.

17. Contact Information

If you have any questions about these Terms or the Service, or if you need to contact us for any legal or account-related matter, you may contact us using the details below.

Aziqo
Business Form: Sole Proprietorship
Registered Address:
Varmfrontsgatan 8
128 34 Skarpnäck
Sweden

Email:
aziqo.studio@outlook.com